Return And Refund
Effective from January 1, 2026.
Ulla Home accepts returns on all orders placed at ullahome.com, both defective and non-defective products.
We accept exchanges.
If you wish to cancel your order
Customers can request to cancel their order if they change their mind about the purchase. The cancellation window is 24 hours from the time the order is successfully placed. Please contact us via email at support@ullahome.com to submit a cancellation request, to find out what detailed information you need to provide, please see the Cancel or Modify Order. After this period, if the order cannot be canceled, please wait for the order to arrive and return it according to the instructions below.
I. Return
Return Items Conditions:
To be eligible for a return, your item must be in new condition as when received in order.
The timeframe that Ulla Home accepts returns:
Our policy is 30 days from the date of delivery. Unfortunately, if we don’t receive a refund request within 30 days of delivery, we can’t give you a refund.
Ulla Home encourages customers to return items by post.
Return Label and Return shipping cost:
Ulla Home will provide a prepaid label for any return products. We will send return labels via the customer’s purchase email. Customers need to download and print. Customers do not need to pay return shipping costs.
Restocking fee:
No cost.
Return method:
– Customers have requested for return, please send an email to us to the mailbox: support@ullahome.com with subject “Return/Refund Request” and send us the order number + photos/videos of the product received.
– Ulla Home will review and provide return labels by mail. Customers need to download and print.
– Package the return product
– Send it to us at 609 East Rest Cottage Drive, Pilot Point, Texas 76258, United States. Recipient Name: Ulla Home Return
Notify when Ulla Home receives the returned package?
Once we receive your return, you will receive an email notifying you that we have received your return. Depending on your address, the time to receive the return product will be different.
II. Refund
When will you receive your refund?
Once we receive the return product, please allow 1-2 business days to process it for you. All returned products will be processed through our inspection department for approval/rejection.
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 2-3 business days.
Therefore, the maximum processing time for refunds is 5 business days from the date the returned item is received.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at support@ullahome.com.
III. If you have any problems, what should you do?
If the product is defective, please get in touch with us for better advice. Let us know as soon as possible.
Ulla Home
Email: support@ullahome.com
Address: 609 East Rest Cottage Drive, Pilot Point, Texas 76258, United States
Phone: +1 (214) 301-3836
Support Time: 9am to 9pm Central Time/Monday to Friday Every Week (except for holidays)